ground.net - your gateway to local experts

Meet ground.net

ground.net is an exciting pan-European ground services alliance launched in 2013. By uniting local experts in an innovative multi-station network, we provide customer airlines with streamlined access to a full palette of high-quality, customised passenger, ramp and cargo services.

Who is ground.net?

Precisely at a time when efficient handling of passengers and cargo are of key importance for global airlines the well-established and professional European ground handling companies AeroGround Flughafen München GmbH, Goldair Handling, AAS Airline Assistance Switzerland, GH Italia and Aviator have formed a pan-European strategic network.

What does ground.net do?

ground.net is an entirely new concept for conducting ground handling business in Europe. The goal of the partnership is to provide airlines with a multi-station network alternative alongside the global players. ground.net provides various services in the area of passenger, ramp and cargo handling, de-icing and more as a strategic partnership.

ground.net relies on its members' local expertise and offer global operating airline customers the benefits of network-based ground handling services in Greece, Cyprus, Bulgaria, Italy, Switzerland, Germany, United Kingdom and the Scandinavian countries Sweden, Denmark, Finland and Norway.

“

Our customers profit from an attractive and tailor-made alternative to global providers in Europe.

- Dieter Streuli, CEO AAS

Vision - Mission - Values

Vision

We are the leading European ground handling alliance and the first choice of airlines for multi-station network agreements

On a mission to innovate

Together, we generate more value for our customers than any ground handling partners can achieve individually.

ground.net Values

At the core of the ground.net vision is our partnership, innovation and customer focus. We base our values on three major pillars:

Reliability and Respect:  We are your trusted partner
Flexibility and Efficiency:  We deliver solutions
Partnership and Passion:  We are driven by team spirit

Code of Conduct

Download (PDF)

“

Drawing on shared strengths means faster results and lower overall costs.

- Dieter Streuli, CEO AAS

Where We Are

Reach Beyond

Simplified administration, harmonised standards and shared best practices among local partners mean customized high-quality services are well within reach at reasonable costs.

Our expertise spreads throughout Europe, covering airports in the United Kingdom, Norway, Sweden, Denmark, Finland, Bulgaria, Greece, Italy, Cypress, Germany, and Switzerland. Each partner is able to draw on the skills of every other partner in the network, making these services available at your fingertips.

Download a list of stations that ground.net covers (PDF)

“

Cooperation allows us to offer tailor-made services throughout Europe.
- Dimitris Papamichail, CEO, Goldair Handling

References

We are your trusted partner

More than just a conceptual partnership, ground.net is well underway.

Aegean Airlines, Air Malta and Adria benefit from the multi-station network where they are handled by ground.net's local experts.

“

ground.net is a European network of leading regional and independent ground handling providers.

- Dieter Streuli, CEO AAS

Milestones

November 2014
The alliance unites AeroGround, Goldair Handling and AAS under the name and logo "ground.net". Information on the ground handling network, the cooperation partners and the services can be found online at www.ground.net.
Participation at the Ground Handling International Conference (GHI) in Gothenburg, Sweden.
April 2014
AeroGround and Goldair Handling welcome Airline Assistance Switzerland (AAS) in the newly established European ground handling network.
The cooperation partners announce Aegean Airlines as their launching customer.
First joint attendance at the International Ground Handling Conference (IGHC) in Kuala Lumpur, Malaysia.
November 2013
A strategic alliance agreement is signed between the German ground handling company AeroGround and the Greek ground handling provider Goldair Handling.

“

Together, we generate more value for our customers than any of the ground handling partners can achieve individually.

- Erik Strandgren, CCO Aviator

May 2016
Common appearance with all ground.net members during the IGHC in Toronto. More than 100 client meetings held in the common ground.net meeting room.
October 2015
Launch of the rebranded company logo and website. The new logo with a multicolour asterisk symbol emphasizes the dynamic European network and innovative partnership of ground.net.
May 2015
AeroGround, Goldair Handling and AAS welcome two new members to the network: the Scandinavian Aviator Airport Alliance Europe AB and Italy's GH Italia extend the strategic partnership.

Press Releases & Downloads

Downloads

ground.net brochure (download PDF)

“

Together, we generate more value for our customers than any of the ground handling partners can achieve individually.
- Erik Strandgren, CCO Aviator

Press Releases

About the Logo

Symbol of Unity

Because ground.net is an entirely new partnership that has no precedent in the ground handling industry, we want a look that captures this innovative spirit.

The vibrant colours signify our commitment to straightforward, transparent services, while the star shape recalls both the network that allows us to bring our shared benefits to our customers, as well as the "behind the scenes" nature of ground services.

Importantly, the network is made up of individual parts, each symbolized by an arrow. It is among the core beliefs of ground.net that each contributing partner brings their own unique local expertise to the whole, and plays a critical role in the overall partnership. ground.net is your gateway to local experts.

“

Together, we generate more value for our customers than any of the ground handling partners can achieve individually.
- Erik Strandgren, CCO Aviator

Privacy Policy

Your privacy is important to us

ground.net (groundnet.aero) respects your privacy and is committed to protecting it. ground.net provides this Privacy Policy to inform you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. ground.net recognizes the need to protect the personally identifiable information you share with us, which mainly consists of any information by which you can be identified, such as name, address and telephone number.

By registering on this site, by submitting any information through the use of this site, or by otherwise accessing or using this site, you agree to the terms of this Privacy Policy and consent to the policies and practices described for the collection, use or disclosure of personal information.

1. Sites covered by this privacy policy

This Privacy Policy applies to all ground.net owned websites and domains, and our wholly owned subsidiaries ("ground.net websites.")

2. Sections of information we collect

This Privacy Statement covers personal information and non-personal data collection and aggregate reporting. a) "Personal information" is information that is associated with your name or personal identity. ground.net uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with ground.net. We take seriously the trust you place in us. ground.net will not sell, rent or lease your personal information to others.On some ground.net websites, you can order products or services, participate in surveys, request information, subscribe to marketing or support materials, register yourself or your ground.net products, or apply for a job or internship at ground.net or otherwise be required to provide personal information for other purposes. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

b) "Non-personal information" is data about usage and service operation that is not associated with a specific personal identity. ground.net may collect and analyse non-personal information visitors' domains to evaluate how visitors use the ground.net websites or otherwise analyze this data for trends and statistics purposes. Non-personal data we collect may include the pages visited on the ground.net websites, unique URLs visited within ground.net websites, browser type and IP address, but the individual visitor's personal information remains anonymous. Most non-personal data is collected via cookies or other analysis technologies. On most ground.net websites, we use cookies, web beacons and other technologies for data analysis and personalization services so that we can better serve you with customized information when you return to our site. We also use cookies and web beacons to help us measure the effectiveness of our web communication and marketing in order to improve our site, products, offers and marketing strategy.

3. Collected information

We've structured the ground.net websites so that, in general, you can visit ground.net on the web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of every ground.net web page. There are times when we may collect personal information from you. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information.

4. Links to non-ground.net websites

The ground.net websites may provide links to third-party companies websites for your convenience and information. If you access those links, you will leave the ground.net website. ground.net does not control those sites, their content or their privacy practices, which may differ from ground.net's. We do not endorse or make any representations about third-party websites. The personal information you choose to give to unrelated third parties is not covered by this ground.net Privacy Policy. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with ground.net; that sharing is governed by that third-party company's privacy policy.

5. How we use your information

ground.net uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on products, services and benefits, to personalize promotional offers, to personalize some ground.net websites, or for other related purposes. Occasionally we may also use your information to contact you for market research regarding ground.net products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. In order to offer you a more consistent and personalized experience in your interactions with ground.net, information collected through one ground.net service may be combined with information obtained through other ground.net services in accordance with your specifications. ground.net is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal information, all over the world. We may share your personal information within ground.net and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries ground.net will still handle information in the manner we describe here. Although we use all reasonable means to ensure that the information you provide to us is not used by third parties for purposes other than those described in this Privacy Policy, ground.net is not responsible for any improper use of your personal information that is beyond our reasonable control. Non-personal data is aggregated for reporting about ground.net websites usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

6. Who we share your information with

ground.net will not sell, rent or lease your personal information to others. ground.net will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. ground.net shares customer information across ground.net-owned business entities and companies working on our behalf, but only as described in Section 5 "How we use your information". ground.net contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions and benefits as described in Section 5 "How we use your information". Suppliers and service providers are required to keep confidential the information received on behalf of ground.net consistent with this Privacy Policy and may not use it for any purpose other than to carry out the services they are performing for ground.net. These service providers may change or we may contract with additional service providers to better accommodate our customers. ground.net will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of ground.net or its subsidiaries; or (iv) to protect the personal safety of ground.net employees and third parties on ground.net property. Circumstances may arise where, whether for strategic or other business reasons, ground.net decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is ground.net's practice to seek appropriate protection for information in these types of transactions.

7. Your information and third-party companies

Certain ground.net services may be linked with those from third-party companies, some which offer you the option to share with both ground.net and the third party personal data you provide. Examples include to request communications from ground.net marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice. ground.net may share information with third parties acting on behalf of ground.net and who may be located in other geographies. These third parties are under contract to ground.net and bound by terms of confidentiality and the same data privacy rules in usage at ground.net.

8. Access to and accuracy of your information

ground.net strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of ground.net's websites may limit access to specific individuals through the use of passwords and other personal identifiers. The most effective way to view and change your personal information is to return to the web page where you originally submitted your data and follow the instructions on that web page or use the ground.net customer registration tools.

9. Keeping your information secure

ground.net is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, ground.net has in place appropriate physical and managerial procedures to safeguard the information we collect. We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. If any user of this website suspects ground.net has handled its personal information in a manner that does not comply with this Privacy Policy, please contact us.

10. Changes to this statement

If there are updates to the terms of ground.net's online Privacy Policy, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Privacy Policy, ground.net will provide notification to affected customers.

11. Contacting us

We value your opinions. If you have comments or questions about our Privacy Policy, please email us at info@ground.net.

Clear Benefits

Simplification meets Dedication

At the heart of the ground.net partnership are benefits for our customers. By sharing best practices, knowledge, and harmonised work procedures, we are able to combine both simplification and dedication for our customers. The end result is reduced costs and workload.

Simplicity at the origin

The entire concept of the ground.net partnership originated when we realised that many of the smaller ground handling companies had in-depth and personalized local experience that was not easily available to some of the larger players.

Today, our vision of sharing our skills and knowledge throughout Europe has become a reality.

“

ground.net offers an extensive range of air and landside services

- Dieter Streuli, CEO AAS

Simplification

Best practice and knowledge exchange within our multi-station network
Simplified administration and contact management
Harmonised standards and commercial agreements (SGHAs, SLAs)

Dedication

Access to local expertise
Local relationships and established contacts
Tailor-made processes for local infrastructures
Cost-reducing individual incentive models

Key Figures

With partners working at airports throughout Europe, the ground.net alliance offers an unprecedented potential for growth.

In 2015 alone, we handled almost half a million aircraft. With over 10,000 personnel at our fingertips, the benefits of the partnership are already very clear.

“

Cooperation allows us to offer tailor-made services throughout Europe

- Dieter Streuli, CEO AAS

Members:	5
Stations:	> 70
Countries:	11
Total Employees:	> 10,000
Aircraft handled per year:	> 500,000

Learning from Each Other

Staff Exchange AeroGround - AAS

July – August 2014

For implementation of a new customer, AeroGround supports AAS with 5 ramp supervisors during summer season 2014 at ZRH airport. AeroGround's staff members do not only bring in the customers's product knowledge but also share their practical skills with the AAS staff.

At the same time, they acquire experience in new working methods and procedures which they can implement back home in MUC.

“

It was an extraordinary experience to learn how other airports and other ground handlers work.
- Thomas Lange, Ramp Supervisor AeroGround

Sharing Best Practices

AAS visit GH Italia Cleaning

August, 2015

GH Italia shares their know how in cleaning services with AAS. During two days, the two AAS representatives visit the cleaning services on-site, acquire deep knowledge about cleaning procedures, planning processes, equipment requirements and quality standards of the full ISAGO licensed Italian ground handler.

Stephan Schatzmann, Officer Quality, Safety & Security AAS:

"We've learnt a lot during the talks and the showing around and have to admit that we understand a/c-cleaning much better now. Thank you very much for showing us the dos and don'ts of cleaning operations. We are still impressed by the hard work you and your employees do every day.

So thanks to GH Italia for everything you did for us. Hopefully, GH Italia will find the chance to visit us in ZRH, so the exchange of ideas can move on!

We are also happy to see that ground.net is alive. We exchange knowledge and opinions. This is exactly how we can learn from each other and can grow and improve as a network."

“

We exchange knowledge and opinions. This is exactly how we can learn from each other.
- Stephan Schatzmann, Officer Quality, Safety & Security AAS

Photograph from the left:

Giuseppe Vani (Coordinator Operations GH Italia)

Stephan Schatzmann (Officer Quality, Safety & Security AAS)

Maurizio Cecilia (Station Manager FCO GH Italia)

Matteo Beffa (Director AAS-Vebego Airport Services)

Generating More Value

Ticketing support during 5 weeks AAS - aerogate

October, 2015

For a new customer launch, AAS supports aerogate during 5 weeks at the ticket desk. With this support, not only a smooth operation start could be assured but also an exchange of experience and know how.

This is how ground.net together generates more value for our customers than any of the ground handling partners can achieve individually.

“

Drawing on shared strengths means faster results and lower overall costs.

- Dieter Streuli, CEO AAS

services

We deliver solutions

By combining our strength throughout Europe, ground.net is able to provide a full pallet of both Airside and Landside Services as per IATA SGHA. Through sharing contacts, knowledge base, and local expertise, we are able to provide a tailor-made solutions quickly and effectively. The net result is a savings both in time and expense, as well as reduced waiting times on the ramp. We invite you to contact us to learn if you are specific service is offered in our network

“

As local and national ground handlers the network offers a huge number of possibilities for all of us and our customers.

- Siegfried Pasler, CEO AeroGround

Landside Services

Lost & Found
Ticketing
Consulting & Training Service
PRM Handling
Flight Preparation
Station Management
DCS Support

Airside Services

Baggage Sorting Services
Baggage Loading Services
Cargo & Mail Services
De-Icing Services
Station and Load Control
Cabin Cleaning
Water and Toilet Services

Gateway to local Experts

Your trusted partner

Each of the five partners in the ground.net partnership has a different set of services and benefits, which complement the other partners in the network. By drawing on each other's strengths, we are able to offer a full complement of diverse services throughout European airports.

From hub-expertise to multi-station management know-how, from renowned and reliable business partnerships to complex system design, together as an alliance, ground.net brings for all it takes to meet the various challenges of a dynamic market. We invite you to meet each of our partners to learn more about their specialties and local expertise.

“

We deliver ground handling services as a team and as a reliable partner – at our home locations and further afield.

- Siegfried Pasler, CEO AeroGround

AeroGround is the high-quality ground handling service provider at Munich and Berlin-Schönefeld Airport. As the only full-service provider in Munich, AeroGround offers ramp, passenger and cargo handling from a single source.

Who we are

AeroGround is the leader in the challenging and dynamic 38.6 million pax market of Munich Airport, delivering high quality services geared to diverse customer's business models and individual requirements. Together with our sister companies aerogate and Cargogate, we have over 40 years experience in the ground handling market. The consistently high handling quality and the extensive range of services are characteristic of the ground handling group. Since July 2015 the newly formed AeroGround Berlin GmbH has been providing ground handling services in Berlin-Schönefeld.

With an airport operator background, AeroGround combines process-based airport operations know-how with ground handling expertise, and is familiar with the airlines, airport operators and other interfaces. AeroGround staff support the development and exceptional growth of Munich Airport with stable, reliable operations and the development of innovative handling concepts and products.

As a result, AeroGround is a major contributing factor to MUC's number one Skytrax ranking in Europe and number three position worldwide. The common denominator for the entire AeroGround team: our passion for aviation!

Services

Representation, Administration & Supervision
Ramp & Baggage Services
Passenger Services
Load Control, Communications & Flight Operations
Cargo & Mail Services
Infrastructural Services
General Aviation Services & Executive Services / VIP-Services
Consulting & Training Services

Certifications

AeroGround is an experienced and reliable provider of high-quality services. Its activities are subject to regular assessment and certification by independent auditors. The commitment to quality is reflected in ISAGO and ISO certificates for the company's quality and environmental management systems as well as various awards recognizing its operational excellence.

Airports

Germany: Munich (MUC), Berlin: Berlin (SXF), Berlin Tegel (TXL)

More information:

www.aeroground.de

“

...airlines appreciate the local expertise along with the ease of having a network partner with all its potentials.

- Siegfried Pasler, CEO AeroGround

Goldair is one of the leading suppliers of Ground Services throughout South East Europe and is the only Greek Handling company which operates at 31 airports in Greece, Cyprus and Bulgaria.